Refund Policy
We want you to be completely satisfied with your purchase. That's why at Ace Motor Parts, almost all products (excluding special orders) can be returned within 30 days of receiving your order.
How to Start a Return
You can initiate a return by emailing us here.
To process your return, you'll need a Return Goods Authorization (RGA) number. Once issued, you can proceed to return your part to our warehouse. Returns will not be accepted without an RGA or contacting us first.
Once your return has been received, we typically process your credit within 3 to 5 business days of shipment. Refunds are always issued to the original payment method used at checkout.
How Is My Refund Calculated?
Your refund will reflect the full purchase price of the item(s), minus the following:
- The original shipping cost (if we covered it for your initial order)
- A 20% restocking fee
Please note: Any freight or handling charges you paid are non-refundable.
What If the Mistake Was Ours?
If you received the wrong item or there was another issue on our end, we'll make it right. You'll be refunded the full purchase amount including tax and any applicable shipping or handling fees. We'll also send you a return shipping label free of charge.
Are There Items That Can't Be Returned?
Yes, special order items are not returnable. All other items must be returned within 30 days of delivery. Returned parts must be new, unused, uninstalled, unmodified, and in the original packaging. Products that don't meet these conditions will not be accepted and may be returned to you at your expense. Any returns received by us without prior approval with an RMA # will not be accepted.