Core Returns

Ace Motor Parts Core Return Policy

Thank you for returning your core to Ace Motor Parts. To help us properly identify, receive, and process your return, all customers must follow the instructions below before shipping a core to our warehouse.

Please do not ship a core until you have received a Core Return Authorization from Ace Motor Parts.

Core Return Authorization Required

Before returning any core, you must contact us to obtain a Core Return Authorization. The authorization must be printed and placed inside the shipping box with the returned core.

To request a Core Return Authorization, please visit our Contact Us page.

If a core is returned without a Core Return Authorization or other identifying paperwork, Ace Motor Parts will not be responsible if the core is lost, misplaced, or cannot be properly matched to the customer.

Drain All Oil and Fluids Before Shipping

All cores must be completely drained of oil and any other fluids before shipping. Cores should also be packaged securely to help prevent leakage, contamination, or damage while in transit.

Please use suitable packing materials and a strong shipping box capable of supporting the weight of the core.

Tracking Number Required

A tracking number must be provided to Ace Motor Parts immediately after the core has been shipped. The tracking number allows us to monitor the return shipment and helps us confirm that it arrives at our warehouse.

You may provide your tracking number through our Contact Us page or by calling us directly at 828-242-3795.

Please retain your shipping receipt and tracking information until your core return has been received and processed.

Lost or Damaged Return Shipments

Ace Motor Parts is not responsible for cores that are lost, delayed, or damaged while in transit to our warehouse.

If a return shipment is lost or damaged by the shipping carrier, the customer is responsible for contacting the carrier and filing any applicable claim for the lost or damaged package.

We strongly recommend using a shipping service that provides tracking and adequate insurance for the value of the core.

Core Return Checklist

  • Contact Ace Motor Parts before shipping the core.
  • Obtain a Core Return Authorization.
  • Print the authorization and place it inside the shipping box.
  • Completely drain all oil and other fluids from the core.
  • Package the core securely to prevent leakage or damage.
  • Use a shipping service that provides tracking.
  • Send the tracking number to Ace Motor Parts immediately after shipping.
  • Keep your shipping receipt and tracking information until the return has been processed.

Questions About Returning a Core?

Please contact us before shipping if you have any questions about your core return, packaging requirements, or Core Return Authorization.

Visit our Contact Us page or call 828-242-3795.